Akhekh

Model scale for tabletop miniatures indicates the distance from the ground to the eye level of an average human. There are two standards for tabletop play: 28mm and 32mm scale. Both D&D and Warhammer traditionally used 28mm scale. However, Warhammer has now moved to using 32mm scale while many D&D players also use the larger scale models.

It's your table so it doesn't really matter which scale you choose but you should aim to keep your scale consistent so that models don't look poorly proportioned in relation to one another.

The studios we work with create their models in either scale. Given that we think scale is important, but also want you to have the best range to choose from, we allow most models to be rescaled to either 28mm or 32mm scale free of charge. Some are suitable to both scales and are designated '28-32mm'. In other cases, you'll see what scale they have been modelled in and they will either have the option to 'upscale to 32mm' or 'downscale to 28mm' depending on this. Do note that if you choose to upscale or downscale a model, it may affect how it is based.
Normally, we keep don't rescale the base. So a 25mm (1 Inch) base will remain at that diameter. But if a model comes with an intricate base that has been designed for it to fit into exactly then we will reduce/enlarge the base alongside. This will mean your base will no longer fit a 1 inch grid exactly. In those cases you might choose to use a plain base instead and design it yourself.

Many of our models are also available in 54mm or 75mm scale. These are not just upscaled models but are HD versions of the model. They are truly beautiful and have incredible levels of detail. As a result, not all models are available at this larger scale but you can filter by availability in the model catalogue.

If you have any questions about any of the models and how we would scale it for you, do get in touch. Similarly, if the scaling you require is different to those we typically provide, we can arrange a custom order very easily.

As soon as we receive your order, your print will join the queue. This usually means it will be printed within one week. However, at busier times this might take longer. This is especially true in November and December when lead times can rise upwards of three weeks. Either way, we'll send you an update when your printed model is ready to go: we're pretty excited about this stage.

Your order will then be carefully packaged and securely sealed before we drop it off with the courier. UK Delivery will then take 2-4 days to reach you. Free delivery is available on all UK orders over £40. This will option appear at checkout.

Delivery to Europe will take a little longer. We'd say between 5-7 days normally.

Delivery to the USA and Canada can take up to 17 days.

We really hope you're happy with your order. If you change your mind though, we are happy to accept returns as long as you contact us to arrange this within 14 days of receipt of the item.

If you do return your order to us, we ask that you carefully package any items so they are not damaged in transit. Unfortunately, we can't offer a refund if items don't return in the condition that they left us.

To begin this process please drop Todd an email: todd@figureforge.store

If there are any problems with your order, please get in touch with us and we'll do what we can to put things right.